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Built on systems, not guesswork
Compliance and accountability, tracked in real time.
Running an ODP-licensed residential provider means staying accountable — to the individuals we serve, to the Office of Developmental Programs, and to the families and Supports Coordinators who trust us with their referrals. Here's how we do it.
Fully prepared before day one.
No DSP works independently until every required document, policy, and training is complete.
All records, digital.
No paper folders or personal drives. One system, one source of truth, always retrievable.
Nothing expires unnoticed.
Continuous tracking of certifications, physicals, and clearances with automated reminders.
On-call, around the clock.
Every home, every shift. Leadership available 24/7 for incidents, questions, or staffing.
Our approach
Three pillars of operational integrity.
Compliance isn't a checkbox for us. It's the foundation that lets us deliver the kind of care families actually want.
Every staff member, fully prepared.
No DSP works an independent shift until their entire packet is complete, signed, and verified. Readiness isn't a goal — it's a prerequisite.
- Structured digital onboarding portal for every new hire
- Government ID, Social Security card, physical, TB test, I-9, and W-4 all tracked
- Every required policy reviewed and acknowledged before shift one
- PA criminal background clearance verified on record
- Fire safety, medication administration, and required trainings completed on file
Nothing slips through.
Every required document has a defined shelf life. Our system monitors expiration dates continuously and flags upcoming renewals before they lapse — so staff stay compliant without leadership chasing them down.
- Physical exams tracked and refreshed annually
- TB tests monitored on a rolling two-year window
- CPR and First Aid certifications tracked through renewal
- Medication administration certifications kept current
- Automated reminders sent to both staff and leadership before expiration
Audits are a non-event.
Because our records live in one system — not scattered across paper files and personal drives — a licensing visit or funding audit just means clicking "export." No frantic searches, no missing signatures.
- Centralized, searchable personnel records for every staff member
- Quarterly internal compliance reviews conducted by leadership
- Complete incident documentation trail with timestamps
- Every policy acknowledgment stored with date and typed signature
- Records exportable at any time for regulators or funding reviews
Our internal system
One system. One source of truth.
Rather than manage staff compliance through email chains, shared drives, and paper binders — we built a structured internal platform where everything lives, gets tracked, and stays current. This is how a small agency delivers big-operation discipline without losing the personal touch.
Structured onboarding
Every new hire completes a guided digital flow — ID verification, signed policies, required trainings — all timestamped and recorded.
Training completion tracking
Required modules — fire safety, CPR, medication administration, and more — tracked with actual completion percentages, not self-reported.
Document expiration monitoring
The system knows when every certification, physical, and clearance expires — and reminds both the employee and leadership well before it does.
Admin dashboard for leadership
Operations Manager and CEO see compliance status at a glance — who's current, who's approaching a renewal, who needs attention.
Role-based access + signed records
Employees see and manage their own records. Admins see everything. Every signature, upload, and completion is timestamped and attributable.
For Supports Coordinators
Why this matters to your placements.
When you refer an individual to Integrity, you're not just picking a provider — you're picking the staff team that will support them day to day. Our system ensures that:
- Every staff member has cleared PA criminal background before shift one
- Required training is completed, not just signed off in a hurry
- Physical and health records are current and verified
- Policies are read, understood, and acknowledged
- Documentation is retrievable the same day you request it
For families
The person in your life is in good hands.
You shouldn't have to wonder whether the DSP walking into your loved one's home is prepared. With our compliance system:
- No staff member works unsupervised without completed onboarding
- Medication training is certified, not assumed
- Fire safety and emergency response training is confirmed with completion tracking
- Staff know the policies that protect your loved one's rights and dignity
- Leadership can see — and prove — who is ready to provide care
Ready to discuss a referral or partnership?
We work closely with Supports Coordinators, families, and agencies across Southeastern PA. Get in touch — we respond within 24–48 hours.